Scheduling (2023)
Reducing time on task
1
Restaurant managers in QSR commonly spend on average over 6% of their time on scheduling.
Scheduling is complex task, requiring multi-dimensional recall across employee skill levels, compliance with law, sales patterns, employee availability, and staff dynamics etc.
Partnering closely with stakeholders we worked to understand the most time consuming aspects and simplify those for MVP. As a result customers realised value immediately, slashing schedule creation time significantly.
My Role
Led the research and design of the Lifelenz product suite.
Focused on reducing barriers to adoption.
Worked closely with stakeholders and user groups to understand friction in encumbent systems and created novel user experiences that reduced cognitive load and offered multimodal interaction patterns.
Advocated for principled design, resulting in the facilitation of complex scheduling tasks.
Outcomes
- Decrease in time on task (time taken to create a schedule)
- Improved scheduling resulting in less flux on schedule prior to shift running
- Increase in customer satisfaction
- Increase in employee satisfaction
